From opening an account to withdrawing funds — we're here for every step. All the help you need, in plain English, in one place.
Select the category that best matches your issue below
Guides covering everything from registration to updating your profile
Everything You Need to Know About Deposits via Mobile Pay, Nagad & Rocket
Quick Tips: When making a deposit, always send to Baji Solot's designated number. Sending to any other number will result in your balance not being credited, and getting a refund may take longer.
Withdrawal Timeframes & Rules for Cashing Out Your Winnings
| Payment Methods | Minimum | Max/Day | Processing Time | Status |
|---|---|---|---|---|
| Mobile Pay | ৳500 | ৳50,000 | 15 minutes – 1 hour | Active |
| Nagad | ৳500 | ৳50,000 | 15 minutes – 1 hour | Active |
| Rocket | ৳500 | ৳30,000 | 30 Minutes – 2 Hours | Fast |
Running into issues on an online gaming platform is completely normal. Sometimes a deposit gets stuck, sometimes you forget your password, sometimes your bonus seems to vanish. Baji Solot's Help Center is built to handle exactly these kinds of problems.
The most common issues are explained here in plain, easy-to-follow English. We've made sure that whether you're in Dhaka or anywhere else — Sylhet, Khulna, or Sonargaon — you can follow the instructions without any trouble.
There are three ways to get help at the Help Center. First, read the relevant guide and solve it yourself — this is the quickest option. Second, chat directly with our support team via live chat. Third, email us with a full description of your issue — best for more complex matters.
"My Mobile Pay payment went through but my balance wasn't updated. I messaged live chat and the issue was sorted within 20 minutes. It was really great to get help in Bengali."
— Najma Begum, Khulna, Baji Solot MemberRules for Claiming and Using Bonuses
Betting Rules & Troubleshooting
Follow These Steps for Any Issue on Baji Solot
Keeping your account secure is our top priority at Baji Solot. Every account is protected with SSL encryption. That said, following a few simple precautions on your end will make your account even safer.
KYC, or Know Your Customer verification, is a mandatory process. You'll need to complete KYC before making a withdrawal by uploading a photo of your national ID or birth registration certificate. The process is typically completed within 24–48 hours.
Warning: Never share your password or OTP code with anyone. Baji Solot staff will never ask for your password.
Tips: Use a strong password — mix uppercase and lowercase letters, numbers, and symbols.
If the guide didn't solve your issue, our support team is always ready to help
The Most Frequently Asked Questions by Baji Solot Users
The Baji Solot support team is available 24/7, ready to help. Chat in Bengali and get fast resolutions.